Privacy of your personal information is part of our clinic's policy of providing you with quality care. All of our team members who come in contact with your personal information understand the importance of protecting you and are committed to collecting, using and disclosing your personal information responsibly.

Our privacy policies and procedure comply with federal legislation called the Personal Information Protection and Electronic Documents Act (PIPED) which was passed January of 2004.

In this form, we have outlined what our office is doing to ensure that only necessary information is collected about you; that we only share your information with your consent; that storage of your personal information complies with existing federal legislation and privacy laws; and our privacy protocols comply with privacy legislation and standards of the College of Chiropractics of Ontario.

Here is how our office collects, uses and discloses our patient's information:

1. To deliver safe and efficient chiropractic care.
2. To assess your health needs.
3. To advise you of treatment options.
4. To establish and maintain contact with you.
5. To invoice for goods and services.
6. To fill out insurance and WSIB forms.
7. To defend a legal issue.
8. To collect unpaid accounts.
9. To contact you via E-mail re our newsletter events.
10. To contact you about special events or opportunities we have available.
11. To communicate with other health care professionals about your health if a second opinion is necessary or co-management of your case is needed.
12. To communicate with your employer when co-management of your case is necessary due to a work related injury. 
13. To allow us to contact you to distribute health care information, to book and confirm and reschedule appointments.
14. To comply with undertaking of governing bodies according to the provisions of the Regulated Health Professionals Act (Reg H.A.).
15. To comply with undertakings by a regulatory body for monitoring purposes or otherwise.
16. To deliver your records to our clinics Insurance company for assisting on liability and to quantify damages, if any.
17. To generally comply with the law.
18. To prepare materials for Reg. H.A. & Revenue Canada (Rev Can).
19. To allow potential purchaser of the clinic to evaluate the clinic. 
20. To allow a locum Doctor access to your health information in Dr. Gardiner's absence. 

When unusual requests for your information are received, we will contact you for permission to release such information. We may also advise you if such a release is inappropriate. 

Our privacy information officer is Mrs. Charlotte Lake, and she can be reached at 
89 Main Street West
Grimsby, Ontario, 
or at (905)945-6768.

If you have any concerns and/or complaints about our privacy policies, including asking questions about the content of your charts/records, you must do so in writing. If you are dissatisfied with our response/decision, you may seek further information from the
Privacy Commissioner of Canada at
112 Kent Street,
Ottawa, Ontario K1A 1H3, 
Phone # 1-800-282-1376 
Fax 1-613-974-6850.

Please be assured that every team member at Gardiner Family Chiropractic Centre is committed to ensuring you receive the best chiropractic care and service.